IVR / Tollfree Service
Our IVR / Virtual Receptionist is the most user-friendly and valuable product in the market. We have listed the important features of IVR along with the Quotation.
IVR Solution Generic Features:
Email Reports: Custom email reports can be automatically generated daily through IVR for admin review purpose.
Welcome Message: A welcome sound can be played when the customer's callup on IVR number which creates professional touch.
Programmable Extensions: IVR consists of extensions to route calls to the concerned department or person without any manual intervention.
Call Logs: It consists of calls details such as the phone number of the caller, time, date, duration, status, etc. for creating a database, tracking & monitoring agents.
Call Recordings: The IVR records conversation happened in each call between agent and customer for quality & training purposes.
Call Distribution: All the calls get distributed smartly through IVR to the mapped agents ensuring smooth calls handling process.
Multi-Language: IVR supports multi-language like English, Hindi or any regional language for good customer experience.
SMS Alert: There are some situations to generate SMS such as thank you SMS to the customer after the finish of each call or the agent gets SMS if any call is missed out.
Multi-Level IVR: Creating a multi-level IVR in order to help callers navigate to the correct person or greeting more easily, without having to hear too many options in one go.
Sticky Agent: It lets you automatically connect callers to agents they have previously interacted with, so the agent can discuss further based on the previous interaction.
In-call Transfer: The IVR system enables an agent to transfer the active or current call to some other telephone number or agent.
After Hours Support: The IVR system redirects calls after office hours to the mapped phone number ensuring great customer experience.