API Based Voice Service
A voice API is a tool that software developers use to make and receive phone calls using an Application Programming Interface (API). A voice API connects internet-based applications to the Public Switched Telephone Network (PSTN).
One of the main advantages of a voice API is that developers do not need telecoms expertise to build voice applications. The voice API executes all the telephony functions, so developers can focus on designing an engaging customer experience. Voice APIs are also highly configurable, easily consumable, scalable and incredibly cost effective.
In a nutshell, a voice API enables an application to programmatically make, receive and manage calls without having to interface directly with the PSTN. You can also use a voice API to route voice calls with global reach to phones, browsers, SIP domains and mobile applications.
What makes a good voice API?
First and foremost, a good API is one that is easy to build with. However, it is also important that your programmable voice API offers the flexibility and control you need to customize your experience to your specific needs.
